Frequently Asked Questions

• Maestro
• MasterCard
• VISA
• iDeal

Once payment has been received, the items will be shipped within the stated delivery time.

The delivery period only starts after receipt of payment. We strive for the shortest possible delivery time. The delivery period is a minimum of 1 working day and a maximum of 2 days after receipt of payment for delivery in Belgium. For other countries a minimum of 2 to a maximum of 30 days.

For delivery in Belgium, the prices exclude delivery costs from 50 euros. For deliveries under 50 euros, shipping costs of 7.5 euros will be charged. The costs for shipping to other countries are specified when ordering before the order is finally placed. The order can then still be canceled.

For delivery in Belgium, the prices exclude delivery costs from 50 euros. The costs for shipping to other countries are specified when ordering before the order is finally placed. The order can then still be canceled. The shipping costs can also be found per country:

Purchase < 50 euros:

• Belgium: 7.5 euros
• Netherlands: 10 euros
• France, Germany, GH Luxembourg: 15 euros
• Other countries within Europe: 25 euros

Purchase > 50 euros:

• Belgium: free
• Netherlands: 10 euros
• France, Germany, GH Luxembourg: 15 euros
• Other countries within Europe: 25 euros

Purchase > 150 euros:

• Belgium: free
• Netherlands: free
• France, Germany, GH Luxembourg: 15 euros
• Other countries within Europe: 25 euros

Purchase >300 euros:

• Belgium: free
• Netherlands: free
• France, Germany, GH Luxembourg: free
• Other countries within Europe: free

For shipping to an address, an email will be sent when the delivery is given to the shipping partner Bpost. You can follow the shipment via a track & trace code via the link with tracking number provided.

Choose your product(s) and place them in the shopping cart. You can then immediately complete your order or continue shopping. Once you have found all products, proceed to 'payment'. Fill in all the details and follow the steps. The order is only final after receipt of payment.

Can I also pick up my order?

You can always pick up in our Buffalo Fulltime Fan Shop.

Opening hours

Mon: closed
Tues: 12 noon to 6 pm
Wed: 12pm to 6pm
Thursday: 12 noon to 6 pm
Fri: 12 noon to 6 pm

Sat:
no competition: 10am to 5pm
competition: 10am-12pm; 2 p.m. start of competition
and for one hour after the match

Sun: Closed
Unless a match: then from 3 hours before the match until the start of the match and for one hour after the match.

Contact:

Ottergemsesteenweg Zuid, 808 9000 Ghent
email: fanshop@kaagent.be
tel: 09 330 23 60

To place an order you will need to create a Buffalo Account.

For more information, be sure to check out the digital manual .

If you, as a customer, choose shipping to an address, an email will be sent when the delivery is communicated to the shipping partner Bpost. You can follow the shipment via a track & trace code via the link with tracking number provided.

Would you like to return a product? No problem! Complete the returns document carefully and return it together with the product.

You pay shipping costs yourself.

You can always place your order for free in our Buffalo Full-time Fan Shop.

Download the return document here

Is the ordered product the wrong size? Or would you choose a different color? Exchange is no problem. When exchanging you will not pay any new shipping costs. Do not forget to indicate this on the return document. You can always exchange products in our store. This way you can also enjoy our expert explanation.

You have the right to cancel the purchase within 14 days. These 14 days start from the day the products are delivered to you.

The refund will take place within five working days after you have informed us that you are canceling the agreement and the order is back in our possession. We will refund you the full purchase price. The transport costs incurred for orders will not be reimbursed. The refund will be made via the same method as the payment. This also applies when you deliver the goods to our store.